Shipping Policy
Thank you for shopping with Loch & Bone. We are committed to delivering your order as quickly and efficiently as possible. Below you’ll find all the relevant shipping details you need to know before and after placing your order.
Shipping Availability
We currently only ship within the United Kingdom.
Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.
Shipping Charges
- UK Orders: FREE shipping on all orders.
Estimated Delivery Time & Order Cut-off Time
Handling time: 0-1 day (Monday – Friday)
Transit time: 2-4 days (Monday – Friday)
Total Delivery Time: 2-5 business days
Order Cut-off Time: 5:00 PM (GMT) Greenwich Mean Time (London)
Please note that due to the extreme popularity of our offers, these are only estimates.
Shipping Methods
We ship all orders using trusted carriers like UPS and USPS.
Shipping Status
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Lochandbone.com "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@lochandbone.com.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you notice a mistake, contact us right away. Once the order has been processed, address changes may no longer be possible.
For Further Inquiries:
If you have any further questions, please contact our customer service at:
Company Name: Pets Global Ltd
Phone: +44 7707501253
Email: info@lochandbone.com
Address: 39 The Galleria, Langstane Place, Aberdeen AB11 6FB, United Kingdom
VAT No: 461513217
Company No: SC798427
Business Hours: Monday to Friday between 8:00 AM to 7:00 PM (BST, UTC+1)
Response Time: We aim to respond within 1 business day.