FAQ

What are bully sticks made of?

Bully sticks are single-ingredient chews made from 100% beef pizzle. They contain no rawhide, artificial additives, or preservatives.

Are bully sticks safe for dogs?

When given in the correct size and under supervision, bully sticks are considered a safe, digestible chew. Always remove small end pieces to prevent swallowing hazards and supervise your dog while chewing.

Will bully sticks make my house smell?

Some bully sticks have a natural odor, which many dogs find appealing. Odor-free options are available, though they may undergo additional cleaning or cooking processes.

Can puppies have bully sticks?

Yes, thin and smaller bully sticks are suitable for puppies once they begin chewing. Always match the size of the stick to the size of your puppy and supervise closely.

How do bully sticks help with dental health?

The natural chewing action helps scrape away plaque and tartar, supporting overall dental hygiene. While not a replacement for brushing, they can complement your dog’s oral care routine.

How long does a bully stick last?

It depends on your dog’s chewing style. Lighter chewers may take several sessions to finish one, while stronger chewers may go through it faster. Thicker sticks generally last longer.

Are bully sticks good for destructive chewers?

Yes. Bully sticks provide a safe outlet for chewing, which can help redirect dogs from chewing on furniture, shoes, or other household items.

How do I store bully sticks?

Keep them in a cool, dry place in a resealable bag or airtight container. This helps maintain freshness and minimize odor.

Are bully sticks high in calories?

Bully sticks are high in protein and contain calories, so they should be given as a treat and not replace a balanced diet.

What size bully stick should I choose for my dog?

Small dogs & puppies: Thin (under 15g)

All sizes: Standard (15–19g)

Medium & large dogs: Thick (20–30g)

Large & heavy chewers: Jumbo (30–40g)

Extra-large power chewers: Monster (40g+, 6 inches+)

How long does shipping take?

All orders are dispatched from our United Kingdom warehouse. 

Handling time: 0-1 day (Monday – Friday)
Transit time: 2-4 days (Monday – Friday)
Total Delivery Time: 2-5 business days
Order Cut-off Time: 5:00 PM (GMT) Greenwich Mean Time (London)

Which Payment Methods can I use?

At the Loch & Bone store, we accept all major credit cards and payments made via Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, UnionPay, Maestro, and ELO.

What is the return period?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For Further Inquiries:

If you have any further questions, please contact our customer service at:

Company Name: Pets Global Ltd

Phone: +44 7707501253

Email: info@lochandbone.com

Address: 39 The Galleria, Langstane Place, Aberdeen AB11 6FB, United Kingdom

VAT No: 461513217

Company No: SC798427

Business Hours: Monday to Friday between 8:00 AM to 7:00 PM (BST, UTC+1)

Response Time: We aim to respond within 1 business day.