Payment Policy

At the Loch & Bone store, we accept all major credit cards and payments made via Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, UnionPay, Maestro, and ELO.

When you place an order on our site, your card is immediately debited in GBP, not at the time of dispatch.

If you wish to request a refund, you can do so by contacting us within 24 hours of placing your order.

A refund typically takes 10 business days to return to your account. Payment must be made in full before shipment.

We currently accept Shopify payments.

Secure Sockets Layer (128-bit SSL Security): https://lochandbone.com/ uses SSL technology to ensure the safest and most secure shopping experience possible. SSL encryption scrambles sensitive information, such as passwords and Mastercard numbers, during online transactions. All forms on our site are secured with SSL technology to keep your personal information safe from malicious actors.

PCI Compliant:

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard information. Defined by the Payment Card Industry Security Standards Council, it creates controls around Mastercard data to prevent fraud. We take online security seriously and have invested heavily to certify our solution as PCI compliant. From annual on-site assessments to ongoing risk management, we work diligently to keep our platform secure.

Your Payment Information:

Your Mastercard number is not accessible to us. When your purchase is complete, we only see your billing and shipping information, order details, and the last 4 digits of your Mastercard.

Privacy Policy:

Loch & Bone does not disclose personal data provided by users. We do not rent, sell, or share your personal information with anyone. Our Privacy Policy outlines how we collect and use personal information.

Please read our Privacy Policy.

Thank you for shopping with confidence!

For Further Inquiries:
If you have any further questions, please contact our customer service at:

Company Name: Pets Global Ltd

Phone: +44 7707501253

Email: info@lochandbone.com

Address: 39 The Galleria, Langstane Place, Aberdeen AB11 6FB, United Kingdom

VAT No: 461513217

Company No: SC798427

Business Hours: Monday to Friday between 8:00 AM to 7:00 PM (BST, UTC+1)

Response Time: We aim to respond within 1 business day.